Terms & Conditions

Effective Date: 15/05/25
Last Updated: 15/05/25

Introduction
These Terms and Conditions (“Terms”) govern the use of services provided by Sharp Matters, a professional knife sharpening, repair, and custom knife-making business operating in London and across the UK via courier. By booking or using our services, you agree to these Terms.
Services Covered

All services must be booked in advance via our website, phone, email, or WhatsApp.
We aim to accommodate all requests, but availability is not guaranteed until confirmed.
Minimum of 3 items required for in-person sharpening.

Current pricing is listed on our website and may change without notice.
In-person services: payment is due upon completion, via cash, bank transfer, or PayPal.
Courier services: payment is due before knives are returned.
Custom knife commissions may require a non-refundable deposit.

For mobile sharpening, a minimum callout value of £25 applies (this is not an added fee).
No minimum charge applies for courier services.

Vouchers are valid for up to 5 knives unless otherwise stated.
Vouchers are non-transferable, not redeemable for cash, and expire on the date noted.

We request at least 24 hours’ notice to cancel or reschedule an appointment. No refund will be processed for cancellations after this deadline.
Deposits for custom knife orders are non-refundable but may be applied to rescheduled services at our discretion.

In-person services: Customers do not need to package or prepare knives in advance. We provide secure carriers on arrival.
Courier services: Knives must be securely wrapped. We offer guidance and packaging advice. We take no responsibility for damage sustained during shipping.
Clients are responsible for safely transporting knives. Carrying knives openly in public is illegal in the UK.
Sharp Matters is not liable for incidents arising from improper transport or packaging.

We take great care in handling your tools, but are not responsible for pre-existing damage, including:
- Cracked, rusted, or loose handles
- Deep chips or warped blades
Some issues may worsen during sharpening or repair. This is particularly true for knives already structurally compromised.
Knives are returned extremely sharp. Clients must use caution and store them safely.
We recommend washing knives again before use, even though they are cleaned during the sharpening process.

Courier shipments are insured through our courier partners.
Clients must package knives securely. We are not liable for damage caused in transit due to inadequate packaging.
We maintain communication throughout the courier process to confirm drop-off, sharpening, and return delivery.
All shipping arranged by Sharp Matters is insured up to a value of £200. If you are sending us knives the value of which exceeds £200 you must let us know and we will arrange insurance for higher value. If you fail to notify us that the value of the knives exceeds £200, we assume no responsibility for damage or loss.

We may update these Terms at any time. The latest version will always be available on our website.
Continued use of our services constitutes acceptance of any updated Terms.

These Terms are governed by the laws of England and Wales.
Any disputes arising from these Terms will be subject to the jurisdiction of English courts.