Terms & Conditions
Effective date: 10 August 2026
Last updated: 10 August 2026
1. About us and these Terms
Sharp Matters is the trading name of Andrè Mannini, a sole trader. Our trading address is 1A Wilna Road, London SW18 3AY. Our VAT number is 337 8979 34.
These Terms apply to services and goods supplied by Sharp Matters to consumers and business customers. They form part of the contract between you and us. The version accepted when your booking, quotation or order is confirmed will apply to that contract. Nothing in these Terms affects rights that cannot lawfully be excluded or limited.
In these Terms, an “item” may include a knife, blade, pair of scissors, clipper blade, garden tool, machine blade or another item accepted by us for work.
2. Services
Subject to assessment and agreement, our services may include:
• Mobile sharpening and related work in London and surrounding areas.
• UK-wide courier sharpening and related work.
• Repairs, restorations, reprofiling, thinning and geometry correction.
• Scissor, clipper-blade, garden-tool and machine-blade work.
• Handle replacement and other bespoke repair work.
• Custom knife making.
We may decline any item or job where we consider the work unsafe, unlawful, outside our equipment or expertise, unsuitable for mobile completion, or unlikely to produce a satisfactory result. Our No Weapons Policy forms part of these Terms. We may ask for photographs or further information before accepting an item.
3. Quotations, bookings and contract formation
• Enquiries and estimates do not create a binding booking or contract.
• A booking is confirmed only when we confirm the date or service and any required advance payment has been made.
• A quotation is based on the information and photographs available at the time. Hidden damage, previous work, unusual materials or additional corrective work may change the scope or price.
• We will obtain your approval before carrying out material chargeable work outside an agreed quotation, unless the additional amount or authority to proceed has already been agreed.
• Confirmed prices will not change merely because our general price list changes. A price may change if you request different work or if the item’s condition or required scope differs materially from the information supplied.
• Unless a quotation states otherwise, it is open for acceptance for 30 days.
• The person booking confirms that they are at least 18 years old and are the owner of the items, or have the owner’s authority to instruct us.
4. Mobile appointments
• Mobile appointments require a minimum of three items unless we agree otherwise.
• A £10 mobile visit fee applies in addition to the item charges. For website bookings, this fee is paid in advance. For bookings made by WhatsApp, phone or email, it is normally added to the final bill.
• Appointment times and two-hour arrival windows are estimates. London traffic, parking, access, earlier jobs and events outside our reasonable control may cause delay. We will keep you informed where reasonably possible.
• You must provide accurate access information and tell us about parking restrictions, loading restrictions, permits, height limits or other relevant conditions. Where a visitor permit or private-space authority is needed, you are responsible for arranging it unless agreed otherwise.
• We will not park unlawfully or work where it would be unsafe. If reasonably suitable access or lawful parking is unavailable, we may delay, relocate or reschedule the appointment. A reasonable visit or cancellation charge may apply where the issue was not disclosed and we have incurred the journey or lost appointment time.
• Unless agreed otherwise, work is carried out in our mobile workshop. Estimated completion times are not guarantees.
5. Prices, VAT and payment
• Consumer prices advertised or quoted by us include VAT unless clearly stated otherwise.
• Payment is due when the work is completed or, for courier work, before the items are returned.
• We accept cash (preferred), card and bank transfer. We do not accept PayPal.
• We may retain items until all sums due for the work, materials, carriage and agreed charges have been paid, subject to applicable law.
• Custom knives, handle replacements and substantial restorations normally require a 50% deposit. The balance is due at the stage stated in the quotation or, if no stage is stated, on completion and before release or dispatch.
• Business invoices are due on completion and, in any event, no later than the end of the following calendar day unless different terms are agreed in writing. We reserve any statutory rights to interest and recovery costs on overdue commercial debts.
6. Cancellations and rescheduling
6.1 Ordinary mobile appointment policy
This section applies subject to the statutory rights in section 6.2.
• If you give at least 24 hours’ notice, an advance mobile visit fee may be refunded or transferred to a replacement appointment.
• If you give less than 24 hours’ notice or do not attend, we may retain an advance mobile visit fee or charge the £10 fee against the lost visit and reasonable costs incurred.
• If we cancel, you may choose to transfer any advance mobile visit fee to a new appointment or receive a refund.
We will not charge more than a reasonable amount reflecting the loss and costs caused by the cancellation. We will take reasonable steps to reduce that loss where possible.
6.2 Consumer cooling-off rights
If you are a consumer and the contract is made at a distance (for example through our website, WhatsApp, email or phone) or away from our business premises, you will normally have 14 days from the day after the contract is made to cancel without giving a reason, unless an exception applies.
If you ask us to begin a service during that 14-day period:
• We require your express request to begin early.
• If you then cancel before the service is complete, you may have to pay a proportionate amount for work properly supplied up to cancellation.
• Once the service has been fully performed, you lose the right to cancel if you expressly requested early performance and acknowledged that the right would be lost on full performance.
The cooling-off right may not apply to goods made to your specifications or clearly personalised, including a genuinely bespoke custom knife or specially made component. This does not affect your rights if goods are faulty, not as described or otherwise do not conform to the contract.
To cancel, send a clear statement to info@sharpmatters.co.uk or use the model cancellation form at the end of these Terms.
6.3 Bespoke work and deposits
Custom knives, handle replacements and substantial restorations normally require a 50% deposit because materials and production time are committed to the job. A deposit is not automatically forfeited in every case. If you cancel, we may deduct reasonable costs and losses already incurred, including non-returnable materials and work already completed, and will refund any balance due. Once bespoke production has begun, a substantial part or all of the deposit may therefore be retained. Your statutory rights remain unaffected.
7. Courier services
• You may arrange carriage yourself or ask us to arrange inbound, return or both journeys.
• Courier charges and insurance are agreed case by case, taking account of the declared replacement value, destination, service level and carrier terms. There is no automatic £200 insurance limit or fixed courier charge.
• You must give us an accurate replacement value before carriage is booked and tell us about any item of unusual financial, historic or collectible value. Insurance may be unavailable or subject to exclusions for some items.
• Our usual workshop turnaround is approximately 3-5 working days from receipt of the items and agreement of the work. Transit time is excluded. Complex repairs, parts, materials or high workload may require longer, and we will provide an updated estimate.
• You must package items securely and follow our packing instructions. Blades must be restrained and must not be able to pierce the packaging. We may decline or delay unsafe packages.
• If you arrange the courier, your contract is with that carrier and you are responsible for transit arrangements and claims, except to the extent that loss or damage was caused by our breach or negligence.
• If we arrange the courier, the agreed carrier and insurance terms also apply. We will provide reasonable assistance with a valid claim. Nothing in this section excludes responsibility that the law does not allow us to exclude.
8. Condition assessment and necessary changes
Sharpening and repair necessarily remove material. Depending on the item and agreed work, this may alter bevel width, blade height, profile, geometry, finish, markings, patina or appearance. Factory geometry or cosmetics cannot always be reproduced exactly.
Items may have pre-existing or hidden defects, including:
• Cracks, corrosion, pitting, fatigue or brittleness.
• Loose, swollen, split, degraded or previously repaired handles.
• Warping, distortion, deep chips, broken tips or excessive previous metal removal.
• Poor or uneven previous sharpening, incorrect geometry or heat damage.
• Loose fasteners, damaged mechanisms or alignment problems.
Such defects may become visible or worsen during reasonable work. We will take reasonable care and will contact you where a newly discovered issue materially changes the agreed work, price or likely outcome.
9. Service-specific limitations
9.1 Knives and general blades
Edge angle, finish and geometry are selected in light of the blade, its condition and the stated use. Reprofiling, thinning, chip repair and tip repair may cause visible changes and additional material removal. Serrations, single-bevel knives and unusual geometries may require specialist work and separate pricing.
9.2 Clipper blades
Clipper blades, particularly dog-grooming blades, often require corrective work because of wear, damage, corrosion, previous sharpening or alignment issues. Corrective work can affect the original factory hollow-grind, curvature or mating geometry. Where that geometry has already been compromised, or cannot be reproduced with the equipment available to us, the blade may improve but may not return to original or optimal performance. We will explain material limitations identified during assessment where reasonably possible.
9.3 Scissors and shears
Performance may be affected by blade alignment, tension, pivot wear, set, damage to the flat or ride line, previous sharpening and the original edge construction. Specialist convex-edged or high-value scissors must be identified before booking and will be accepted only where agreed.
9.4 Ceramic blades
Ceramic is brittle and may contain hidden fractures. Sharpening or repair can reveal or extend cracking, and chips or tips may not be fully restorable. A ceramic edge may have a different finish or profile after service.
9.5 Handles, restorations and natural materials
Replacement handles and restoration work may not reproduce the original factory construction or appearance exactly. Wood, stabilised wood, horn and other natural or composite materials vary in colour, figure and texture. Photographs and samples are indicative. Age, corrosion, hidden tang condition and previous adhesives or fasteners may require additional work.
9.6 Machine and industrial blades
Machine-blade work is undertaken only where expressly agreed. Unless the quotation says otherwise, the customer is responsible for safe isolation, removal, identification, transport and reinstallation. The customer must provide relevant manufacturer information and confirm that the person removing or fitting a blade is competent and authorised. We are not responsible for machine setup, guarding, calibration or performance outside the sharpening or repair work agreed.
10. Results, BESS testing and edge life
We aim to achieve the agreed service outcome using reasonable care and skill. A BESS or other sharpness reading is an indicative measurement taken under particular test conditions. It is not a guarantee of edge life, future performance or suitability for every use.
Edge life and performance depend on matters outside our control, including cutting technique, intensity of use, product being cut, board or surface, cleaning, dishwashers, storage, impacts, corrosion and later adjustment. Items are returned very sharp and must be handled and stored with care. Unless we advise otherwise, wash food-contact items before use.
11. Customer approval and handover
• You are responsible for identifying each item and telling us about known defects, special finishes, collectible value, prior work, intended use and any result that must be avoided.
• Where several people are present at a home or business, we may rely on instructions and approval from the person who booked, the named contact, or a person who reasonably appears authorised to hand over or receive the items.
• For commercial collections, you are responsible for any internal labelling or allocation required to return items to particular users unless we agree to provide this service.
12. Problems, complaints and statutory remedies
If you believe there is a problem with our work, contact us promptly with the item details, photographs where useful and an explanation of the issue. If there may be a safety concern, stop using the item until it has been assessed.
We may ask to inspect the item before deciding what caused the issue and what response is appropriate. Use after service, new damage, misuse, unsuitable surfaces, corrosion, third-party work and ordinary wear may affect the assessment. We do not promise an automatic refund or free correction in every case.
Nothing in these Terms removes a consumer’s statutory rights. Services must be supplied with reasonable care and skill, and goods must meet the standards required by law. Where a statutory remedy applies, we will provide it as required.
13. Uncollected items
We will notify you when items are ready. You must pay for and collect them, or arrange return carriage, within the agreed period. We may charge reasonable storage costs if these were notified to you.
If items remain uncollected for 90 days after completion, we may give formal written notice requiring collection and stating our intention to sell or otherwise deal with them. If the notice expires without collection, we may exercise rights available under the Torts (Interference with Goods) Act 1977, including sale where the legal requirements are met. We may deduct sums owed and reasonable storage, notice and sale costs from the proceeds and will account for any balance as required by law. An item with no reasonable sale value may be safely disposed of where lawful and reasonable after appropriate notice.
14. Gift vouchers
• Gift vouchers are issued for a monetary value, not a fixed number of items, unless the voucher expressly says otherwise.
• A voucher is valid until the expiry date shown on it and must be used before that date.
• Vouchers may be given to another person unless the voucher states otherwise.
• Vouchers cannot be exchanged for cash, and no cash change is given. Any unused balance remains available until the voucher expires.
• Lost, stolen or deleted vouchers can be replaced only where we can reasonably verify the original purchase and unused balance.
• Statutory rights are unaffected.
15. Custom knives and other goods
• Specifications, materials, price, target completion date and payment stages will be recorded in the quotation or order confirmation.
• Handmade and natural-material items may show small variations from drawings, samples, photographs and dimensions. Reasonable handmade variation is not a defect.
• Estimated lead times may change because of material availability, third-party suppliers, testing or events outside our reasonable control. We will notify you of a material delay.
• Changes requested after approval may change the price and timing and may require a further payment.
• Legal ownership of goods made or supplied by us does not pass until they are paid for in full, although risk may pass earlier when they are delivered or collected as provided by law.
16. Photographs, records and privacy
We may photograph items before, during and after work for condition records, quotations, quality control, training and dispute resolution. These operational photographs will be handled in accordance with our Privacy Policy.
We will obtain separate consent before using identifiable customer information or customer-specific photographs for public marketing, except where the material has been sufficiently anonymised and its use is otherwise lawful.
17. Liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights, or any other liability that cannot lawfully be excluded or limited.
Subject to that:
• We are responsible for loss or damage that is a reasonably foreseeable result of our breach of contract or failure to use reasonable care and skill.
• We are not responsible for loss caused by inaccurate information, undisclosed defects, unsafe packaging, misuse, ordinary wear, later damage or work by another person.
• We are not responsible for sentimental value or for an unusual value that was not disclosed and agreed before the item was accepted.
• If you are a consumer, we are not responsible for business losses arising from your use of the services for commercial purposes.
• If you are a business customer, neither party is liable for indirect or consequential loss, loss of profit, loss of revenue, loss of business or loss of opportunity, except where such liability cannot lawfully be excluded.
18. Events outside our reasonable control
We are not responsible for delay or failure caused by events outside our reasonable control, including severe traffic disruption, vehicle breakdown, illness, extreme weather, carrier disruption, power failure, supply shortages or restricted access. We will contact you as soon as reasonably possible and take reasonable steps to minimise the effect. This does not affect rights that arise where performance is delayed beyond a legally permitted or agreed period.
19. Changes to these Terms
We may update these Terms for future bookings and orders. Updated Terms will be posted on our website with a revised date. Changes do not retrospectively alter a contract already confirmed unless we and you agree the change or the law requires it.
If any provision is found invalid or unenforceable, the remaining provisions continue to apply. A delay in enforcing a right does not waive that right.
20. Governing law and disputes
These Terms are governed by the law of England and Wales.
If you are a consumer resident elsewhere in the UK, you retain the benefit of any mandatory protections and jurisdiction rights that apply where you live. If you are a business customer, the courts of England and Wales have exclusive jurisdiction, unless we agree otherwise in writing.
Please contact us first so that we can try to resolve any complaint directly.
21. Contact details
Andrè Mannini trading as Sharp Matters
1A Wilna Road
London SW18 3AY
United Kingdom
Phone / WhatsApp: 07949 892 193
Email: info@sharpmatters.co.uk
Website: https://sharpmatters.co.uk
VAT number: 337 8979 34
Model cancellation form
Complete and return this form only if you wish to cancel a consumer contract and a statutory cancellation right applies. You may instead send any clear statement of your decision to cancel.
To: Andrè Mannini trading as Sharp Matters, 1A Wilna Road, London SW18 3AY; info@sharpmatters.co.uk
I/We give notice that I/We cancel my/our contract for the supply of the following service(s) or goods:
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Ordered on / contract made on:
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Name of consumer(s):
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Address of consumer(s):
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Signature of consumer(s) (only if this form is sent on paper):
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Date:
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